Frequently Asked Questions
GOOD DOG SNACK SHOP
DIFFERENCE BETWEEN GENTLY DEHYDRATED SNACKS AND TWICE-BAKED SNACKS
The main difference lies in the preparation and "cooking process" of the meat.
Our Gently Dehydrated snacks are crafted with raw meat (plus other ingredients in some of our treats) and gently dehydrated at a controlled and consistent temperature for 24-48h to get our snacks to this level of crisp and cronch.
Our Twice-Baked snacks are crafted with cooked meat and then baked at a low temperature, to draw out most of the moisture and ensure the longevity of our snacks. The name Twice-Baked actually means Twice-Cooked. Texture-wise, our Twice-Baked snacks are very cookie-like. The colours you see in our Twice-Baked snacks are all from fruits, vegetables, superfoods, herbs and spices.
PLACE OF PRODUCTION
We are based in Singapore and all of our snacks are made by hand locally, in small batches.
TWICE-BAKED GOOD DOG SNACKS
THE CHARM OF OUR TWICE-BAKED SNACKS
Our Twice-Baked base recipe is zero-flour and grain-free. Yup, our recipe base has at least 95% real meat and unsalted cottage cheese, and the remaining % can be fruits, vegetables, superfoods, herbs and spices.
The good dogs always know what's tasty and what's not, what's fresh and what's not, which is why our snacks have no fluff, no fillers. We know, because our dog knows, who can relate?
UNSALTED COTTAGE CHEESE
Our cottage cheese is made in-house, with only two ingredients - milk and vinegar/lemon juice, no added salt. Making our own cottage cheese in-house allows us to control what goes into our cottage cheese and that means no added salt.
There are so many reasons why cottage cheese is healthier than other cheeses, for both hoomans and dogs. Cottage cheese is higher in protein, lower in fat and rich in calcium. We have yet to find a cheese on the market that has minimal ingredients and is unsalted, hence why we make our own. We do feed salted cheeses to our own, but because of the high salt content, it is an occasional treat rather than a daily snack!
You can rest assured our Twice-Baked snacks are suitable to be fed as treats.
SHIPPING
SHIPPING FEES
We charge a flat rate of $3.50 SGD for local courier delivery, free for orders with a minimum spend of $65.00 SGD. We do not profit from shipping fees, in fact, we cover a portion of it so that it is more affordable for you.
The reason why we don't offer other modes of shipping like SingPost Basic or Registered Mail is because a lot of our snacks are fragile. We work with a trusted and reliable courier partner to ensure that your snacks get to you in one piece (or at least in the pieces they should be in).
ESTIMATED SHIP DATE
We make our Good Dog snacks fresh and you will find that when a snack goes out of stock, we may take up to 3 weeks to restock it. Our dryer runs for almost 24/7 and on a schedule, so that we are able to keep up with the demand for all the snacks we have.
Your order may take longer to ship for the following reasons:
- Preorders
Sometimes we do preorders for new launches or limited releases just so we can gauge the demand as well as ensure that every batch of snacks that we send out to your good dogs, is as fresh as it can be.
If a snack is on preorder, it will be clearly stated on the product listing, together with the Estimated Ship Date. - Inventory Overstock
Our online inventory may have been overstocked, especially during hectic seasons like sale periods or Christmas etc.
In the event of an inventory overstock, we will get in touch with you.
INTERNATIONAL SHIPPING
Unfortunately we don't ship internationally at this point and we likely won't be in the near future, due to the fragile nature of our snacks as well as export concerns when it comes to meat products.
CUSTOM ORDERS
LEAD TIME
If you are looking at having a big custom order done, please get in touch with us at least 1 month in advance.
We often have to do additional sourcing for materials such as moulds and/or experiment with different ingredients, should there be a need to, hence why we require more time for custom orders.
GENTLY DEHYDRATED MENU
Our Gently Dehydrated menu can be packaged into smaller packs for pawties and celebrations but the ingredients are not customisable.
For customisable ingredients, please check out our Twice-Baked menu below.
TWICE-BAKED MENU
We enjoy a good challenge and are always up for some fun creating bespoke custom orders for you, the only limit is your dog's tummy. Hit us up and we can chat more about creating something special.
All custom orders will come with extra charges and a minimum spend.
For more information regarding custom orders, please get in touch with us here.
CONTACT
If you still have any questions for us, we're happy to help. Please don't hesitate to reach out to us here.